Description:
Role: Genesys Cloud CX Consultant Location: Miami FL (Onsite) Expertise in Genesys Cloud CX. IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and orals leadership skills. MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.
Sep 17, 2025;
from:
dice.com