NOC (Network Operations Center) Lead

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants

Title: NOC (Network Operation Center) Lead
Location: 202 N Westshore Blvd STE 500, Tampa, FL 33607 Onsite Role
Duration: 12+ Months

Job Description:

• We are seeking a hands-on Network Operations Lead who will play a dual role serving as the onsite network support engineer while also managing a remote network support team.
• This position requires 40 hours onsite weekly, providing direct support for network infrastructure and ensuring operational excellence across both onsite and remote environments.
• The ideal candidate will have strong technical expertise, leadership skills, and a proactive approach to problem-solving.
• You will handle all onsite network troubleshooting and support, while also driving performance, training, and accountability within your remote team.

Key Responsibilities:
Onsite Support Responsibilities (40 hours/week):

• Troubleshoot and support all onsite network infrastructure issues.
• Maintain and support Cisco switches, Meraki Wireless Access Points (WAPs), structured data cabling, Webex video conferencing systems, and VoIP telephony systems.
• Serve as the primary onsite point of contact for all network-related support tasks.
• Manage the full lifecycle of network hardware RMAs, including configuring emergency replacements, integrate with vendor support, tracking and documentation.

Remote Team Management:

• Lead a distributed network operations support team.
• Foster a high-performance culture with a strong sense of urgency and ownership.
• Provide coaching, mentorship, and training to support team growth and skill development.

General Network Operations Duties:

• Oversee network monitoring, maintenance, and incident response.
• Perform root cause analysis of recurring network problems and implement long-term solutions.
• Ensure network security policies and protocols are consistently enforced.
• Develop and maintain operational procedures and documentation.
• Plan and execute network performance improvements, upgrades, and scalability projects.
• Collaborate with IT, Security, and Support teams to support broader initiatives.
• Prepare and deliver regular reports on network health, incident trends, and team performance.

Qualifications:
Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or equivalent work experience.
• Minimum 8+ years of experience in network operations, with at least 2+ years managing teams.

Strong hands-on experience with:

• Cisco switching and routing
• Meraki networking platforms
• VoIP systems and conferencing tools like Cisco Webex & Microsoft Teams
• Data cabling standards and structured cabling troubleshooting

Skills & Competencies:

• Advanced troubleshooting and problem-solving skills.
• Proven ability to lead and motivate technical teams.
• Excellent communication skills clear and concise for both technical and non-technical audiences.
• Strong organizational skills for managing RMAs, SLAs, and documentation.
• Working knowledge of network diagnostic tools (e.g., SolarWinds).
• Experience with network protocols (TCP/IP, DHCP, DNS, VLANs, BGP, OSPF).
• Experience with SD-WAN and hybrid network environments is a plus.
• Familiarity with network security practices (firewalls, VPNs, IDS/IPS).

Preferred Certifications:

• Cisco Certified Network Professional (CCNP) or higher.
• Certified Information Systems Security Professional (CISSP).
• Other relevant network and infrastructure certifications.

Why This Role Matters:

• You'll be the critical onsite network expert ensuring smooth daily operations while empowering a remote team to meet performance goals.
• Your direct support will reduce downtime, improve user experience, and ensure robust infrastructure.
• You'll help build a culture of accountability and high standards across the entire support organization.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:
" America's Most Honored Businesses (Top 10%)
" Awarded by USPAAC for Fastest Growing Business in the US
" 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
" Fastest 50 by NJ Biz (2020, 2019, 2020)
" INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
" Top 100 by Dallas Business Journal (2020 and 2019)
" Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
" 2019 Spirit of Alliance Award by Agile1
" 2018 Best of the Best Platinum Award by Agile1
" 2018 TechServe Alliance Excellence Awards Winner
" 2017 Best of the Best Gold Award by Agile1(Act1 Group)