Service Delivery Manager

Job#: 2066617

Job Description:

Job Summary: We are seeking a highly skilled Service Delivery Engineer to join our team in Palm Beach Gardens, FL. This role requires working primarily off-shift and weekends, with occasional 12-hour shifts during storm duty. The ideal candidate will have a strong technical background, business acumen, and experience in real-time operations, infrastructure network storage, and application management services.

Key Responsibilities:

• Work primarily off-shift and weekends, with a start time generally at 5 PM after core business hours.
• Cover 24/7 operations with a team of four individuals, focusing on the challenging hours from 5 PM to 7-8 AM and weekends.
• Partner with the Real-Time Operations Control Center (ROCC) to ensure seamless service delivery.
• Schedule and manage 8-hour shifts with flexibility, providing advance notice and working with team members on scheduling as needed.
• Monitor the health of the environment and make real-time decisions based on power outages and other circumstances.
• Collaborate with the real-time pod and application management services (AMS) team.

Requirements:

• 6-8 years of experience as a Service Delivery Engineer in a support, network, or admin role.
• Strong understanding of VIPs, load balancers, and cloud concepts, including different regions of the cloud.
• Proficiency in ServiceNow (SNOW) for running reports, data analysis, and managing events, alerts, incidents, and requests.
• Knowledge of ITIL and Organizational Change Management (OCM) processes.
• Basic IT skills, including firewall rules, switches, and network topology.
• Experience working in a large enterprise environment.
• Understanding of the build process.

Preferred Qualifications:

• Ability to work independently and make informed decisions in a fast-paced, real-time environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.