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Call Center Analyst

Decisionpoint Corporation
Pensacola Full-day Full-time

Description:

Overview DecisionPoint seeks a Call Center Analyst to provide front-line IT service desk and call center support for the Cybersecurity and Infrastructure Security Agency (CISA) Technical Operations Center (TOC). The Call Center Analyst will serve as the first point of contact for customers, handling incidents, requests, and inquiries while ensuring that resolutions align with established Service Level Agreements (SLAs). This position requires strong communication and problem-solving skills to pr
Oct 2, 2025;   from: dice.com

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