Description:
Project Description:Primary Responsibilities: - Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed - Follow all escalation procedures according to service level agreement - Use remote control tool (Bomgar) to assist end users when needed - Provide an accurate record of each call, in incident management tracking tool (Service Now) - Demonstrate a depth and breadth of knowledge/skills in own area and is often able to ap
Jul 22, 2025;
from:
dice.com