Description:
This Health Technician (Telehealth Clinical) Advanced position is located in Sebring, Highlands County, 2 hours East of the Bay Pines VA Healthcare System, Bay Pines, FL.
Requirements:
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.BASIC REQUIREMENTS
- Citizenship. Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned.
- English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.
- Experience and Education.
- Experience . One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
- OR,
- Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
- OR,
- Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
- Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or,
- Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
- Experience . One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
- Certification. None
- Grandfathering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
- Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.
- Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
- If an employee who was retained (grandfathered) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.
GRADE DETERMINATIONS. In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.
Health Technician (Telehealth Clinical) Advanced, GS-7
- Experience . One full year of specialized experience equivalent to the next lower grade (GS-6)* level as a Telehealth Clinical Health Technician. These are:
- Comprehensive knowledge of computer systems and programs to perform a variety of tasks;
- Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education;
- Ability to provide and receive guidance and technical direction;
- Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments;
- Ability to read, interpret, and apply complex written instructions;
- Knowledge of general clinical policies and procedures in a healthcare environment.
- Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate all of the following KSAs.
- Ability to use independent technical judgment to analyze, evaluate and resolve problems
- Knowledge of quality control and assurance procedures and principles of performance improvement.
- Ability to function effectively between competing priorities.
- Knowledge of proper maintenance and troubleshooting of telehealth equipment.
- Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
- Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
- Ability to perform successful knowledge transfer regarding the use of telehealth technologies.
- Preferred Experience
- Direct patient care experience at the level of health technician or above.
- User level experience with technology, to include basic setup and troubleshooting of computers, webcams, monitors, speakers and applicable connectors;
- Use of videoconferencing programs and equipment, especially VA Video Connect and/or Webex;
- Experienced and proficient with Microsoft apps, including MS Teams, Outlook, Word, Excel and PowerPoint and VA programs such as CPRS, VistA, Virtual Care Manager (VCM) and VA Video Connect (VVC);
- Effective problem-solving, information management, critical thinking and communication skills (verbal and written) with Veterans, providers and staff.
- Physical Requirements. The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license is required.
Jul 16, 2025;
from:
usajobs.gov