Description:
This Advanced Medical Support Assistant (AMSA) position is in the Medical Administration Service of the Gulf Coast Veterans Health Care System located in Biloxi, Mississippi.Position is physically located at the Joint Ambulatory Care Center in Pensacola, Florida.
Requirements:
Basic Requirements- United States Citizenship . Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience and Education.
- (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
- (2) Education. One year above high school; OR,
- (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Certification. None required.
- Physical Requirements: See VA Directive and Handbook 5019.
- English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.
Grade Determinations. To qualify for the GS-06 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit.
Medical Support Assistant (Advanced), GS-06
(a) Experience. One year of experience equivalent to the GS-05 grade level. To qualify for this position, you must demonstrate in your resume that you have experience that includes:
- Entering, modifying, retrieving sensitive information into or from electronic health records, scheduling systems, and/or reports;
- Scheduling medical appointments in a clinical setting;
- Performing patient support work;
- Providing customer service and identifying patient concerns to ensure satisfactory resolution;
- Advanced level of medical terminology.
(c) Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstrate ALL of the following KSAs in your resume :
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Preferred Experience:
- Knowledge of multiple electronic systems and current computer technology regarding scheduling applications i.e. operating computer systems and applications, such as VISTA, ESR, BTSSS, CPRS, and Microsoft applications.
- Eligibility experience with regards to VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPM) Laws, and the Community Care Coordination (CC) programs.
**Resume must include hours per week for work experience credit.**
References: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/ .
The full performance level of this vacancy is GS-06.
Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.
Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.
Jun 10, 2025;
from:
usajobs.gov