Health Technician (Dietetic) (NFS Ambassador)

Description:

This position provides administrative and customer service support in the Nutrition and Food Service of the Malcom Randall Veterans Affairs Medical Center. Duties require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.

Requirements:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/20/2025.

This occupational series has an Individual Occupational Requirement (IOR) which is a minimum qualification requirement. To be considered for the position, you must ensure that the experience is reflected in your resume and/or if applicable, transcripts must be uploaded to support education requirement or substitution.
Individual Occupational Requirements:
Specialized Experience (for positions at GS-4 and above): Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled.
or
Education and Training: For GS-5 : Successful completion of a full 4-year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subjects directly related to the position.

You may qualify based on your experience and/or education as described below:

• SPECIALIZED EXPERIENCE : One year of specialized experience that that required application of the knowledge, methods, and techniques of the position. To be creditable, experience must have been equivalent the GS-04 grade level in the Federal service. Specialized experience includes: experience in food service in a hospital environment; knowledge of tray assembly area procedures; using dietetics software programs; familiarity with regular and modified diets; assisting with food selections; possessing good writing skills; communicating effectively, both verbally and in writing, in person and via telephone; maintaining a high level of customer service; following verbal and written instructions; and using computer equipment, phone system, and printers. This experience must be detailed in your resume to receive credit.

~OR~

• EDUCATION : A bachelor's degree or 4 years of education above the high school level with major study or at least 24 semester hours in subjects directly related to the position (medical, health, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

~OR~

• COMBINATION : An equivalent combination of specialized experience and post-high school education as described that demonstrates your ability to perform the duties of this position. For the GS-05 , only education in excess of the first 60 semester hours may be used to combine with experience. Transcripts required, and experience must be detailed in your resume to receive credit.

You will be rated on the following Competencies for this position:

• Computer Skills
• Customer Service (Clerical/Technical)
• Food Service
• Patient Care

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. The employee is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .