Description:
Role: Technical SupportLocation: Miami, FLDuration: 6+ Months (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
Apr 21, 2025;
from:
dice.com