Description:
Job Title: Cisco ICM/CVP Technical Role Job Summary: The Cisco ICM/CVP Technical engineer responsible for the documenting, designing Cisco Intelligent Contact Management (ICM) and Cisco CVP call flows within NextEra Energy's Florida Power & Light (FPL) call center. This role ensures the documentation and design of current contact center solution to support the company's customer service efforts to migrate to Amazon Connect. Key Responsibilities: Document and design Cisco ICM/CVP call flows to su
Apr 7, 2025;
from:
dice.com